What Information Should You Include in a Technical Support Request?
Closed thread Closed by archiveWhenever I ask for help with a game issue, the first five replies are always asking for the same information.
What details should I include in the original post so people can actually help instead of playing twenty questions?
I'm thinking game version, PC specs and an error message if there is one, but maybe I'm missing something important.
From the guide: Technical support FAQ
comments 7
Replies are closedInclude what happened, what you expected to happen and whether you can reproduce it.
Exact error messages are useful. Screenshots help too, as long as you hide any personal information.
Mention when it started. If the issue appeared after a patch or driver update, that detail can narrow things down.
Please don't post "game broken, fix?" with no other context. We are not psychic.
Add what you've already tried, but list the actual steps. Otherwise three people will recommend the same thing.
So basically give people enough information to reproduce it instead of just saying it doesn't work.
Exactly. And never post passwords, account tokens or other private credentials in a support thread.